TAPro Support, NFC Activation Help & Lifetime Warranty

Official TAPro Customer Support

TAPro Support, NFC Activation Help & Lifetime Warranty

Need help programming, activating or using your TAPro NFC product? You are in the right place. Our support resources cover NFC cards, Google Review Stands, keychains, stickers and other genuine TAPro products.

Please review the setup options below before opening, programming or activating your product. If you still need assistance, contact TAPro Support and include your order number so we can help you faster.

Get Activation Help Contact Support View Warranty

Questions Before Opening the Package?

Please contact us before opening, programming or activating your NFC product if you are unsure about compatibility, setup or how the product works.

Products that have been opened, used, programmed, activated or altered may no longer qualify as new and may be ineligible for return, subject to the return rules of the marketplace where the product was purchased.

Fast Setup Assistance

What Do You Need Help With?

Select the issue that most closely matches your question.

Program or Activate an NFC Product

Get help adding your Google review link, website, digital profile, social media page, menu or another compatible URL to your TAPro product.

View Programming Steps →

Find Your Google Review Link

Learn where to find the correct direct review link for your Google Business Profile before programming your product.

Find Your Review Link →

NFC Product Is Not Scanning

Check phone compatibility, NFC settings, scanning position, metal interference and whether the chip contains a valid link.

Troubleshoot NFC Scanning →

Change or Update the Link

Most TAPro NFC products can be rewritten so you can replace an outdated website, review link or digital profile.

Update Your NFC Link →

Order or Product Question

Contact TAPro Support →

Lifetime Warranty Claim

Submit a claim for a qualifying manufacturing defect, spontaneous NFC chip failure or covered material defect.

Start a Warranty Claim →

NFC Programming

How to Program Your TAPro NFC Product

Before You Start

Confirm that you have the correct website or review URL.
Test the URL in your phone browser before programming it.
Download a compatible NFC-writing application.
Remove thick phone cases if the product is difficult to detect.
Do not place the NFC product directly against metal unless it is designed for metal surfaces.

Basic Programming Steps

Open your NFC-writing application.
Select the option to write or add a new record.
Select URL or custom URL.
Paste your complete link, including https://.
Select Write.
Hold your phone over the NFC chip until the application confirms completion.
Close the application and test the product with your phone.

Important: The exact NFC scanning location differs by phone. On many iPhones, the reader is near the upper edge of the phone. On Android devices, it is commonly near the center or upper back of the phone.

Unlimited Updates

How to Change the Link Later

Most programmable TAPro NFC products can be updated when your website, review page, menu, booking link or digital profile changes.

Open the NFC-writing application.Use the same application or another compatible NFC-writing tool.
Create a new URL record.Enter and verify the replacement link.
Write over the existing record.Hold your phone near the NFC chip until writing is confirmed.
Test the product.Close the application and scan the product normally.

Quick Troubleshooting

What to Check When an NFC Product Does Not Scan

Check NFC compatibility

Confirm that the phone supports NFC and that NFC is enabled when required.

Move the phone slowly

Try the upper edge, upper back and center of the phone rather than tapping one location quickly.

Remove the case

Thick, magnetic or metal phone cases may interfere with NFC scanning.

Move away from metal

Metal surfaces can interfere with ordinary NFC products unless an anti-metal layer is included.

Test with another phone

This helps determine whether the issue involves the product, phone settings or scanning position.

Verify the saved link

A product may scan correctly but fail to open if an incomplete or invalid URL was programmed.

We Are Here to Help

Contact TAPro Support

For faster assistance, include your full name, order number, marketplace, product type and a brief description of the issue.

Email Support

Send your question, order information, photo or short troubleshooting video.

support@taprocard.com

Website Contact Form

Use our secure contact page for product, order, setup and business inquiries.

Open Contact Form

Amazon Customers

You may also contact TAPro through your Amazon order so your purchase details remain connected to your message.

Amazon → Your Orders → Get Product Support or Contact Seller

Etsy Customers

Send TAPro a message from the Etsy order page so we can locate the correct purchase quickly.

Etsy → Purchases and Reviews → Help With Order

Include these details:

Your original order number
Where you purchased the product
The exact TAPro product
Your phone model
The NFC application being used
A photo or short video showing the issue

Long-Term Product Protection

The TAPro Ultimate Lifetime Warranty

TAPro builds smart stands, cards, keychains and other NFC products to provide dependable, convenient connectivity. Every qualifying genuine TAPro product is backed by our Ultimate Lifetime Warranty against covered manufacturing and technical defects.

Tap With Confidence

If a qualifying TAPro product experiences a covered manufacturing defect, spontaneous technical chip failure or covered material defect during its defined product lifetime, TAPro will provide a replacement product at no charge, subject to the terms below.

✓

Internal NFC Chip Failure

Coverage may apply when the NFC chip spontaneously stops scanning, communicating or transmitting its stored information during normal use.

✓

Manufacturing or Material Defects

Coverage may apply to qualifying factory defects in the acrylic, plastic, card material, printing, assembly or supplied adhesive that existed when the product was received.

✓

Data-Retention Failure

Coverage may apply when a qualifying NFC chip experiences an internal failure that prevents it from reliably retaining or transmitting programmed information.

What Is Not Covered

Normal cosmetic wear, scratches, fading or surface marks
Damage caused by misuse, neglect or physical abuse
Bent, crushed, cut, snapped or punctured cards and products
Water or liquid damage unless the specific product is advertised as waterproof
Damage caused by heat, fire, chemicals or improper cleaning
Improper installation or use on an unsuitable surface
Damage caused by magnets, metal interference or unauthorized modification
Lost, stolen or discarded products
Products purchased from an unauthorized or unverifiable source
Problems caused by third-party applications, websites, mobile phones, operating systems or external platforms
Changes made by Google, Apple, Yelp, social networks or another third-party service

How TAPro Defines Product Lifetime

For purposes of this warranty, “Lifetime” means the expected commercial and operational life of the covered product—not the lifetime of the purchaser.

TAPro products using NXP NTAG213, NTAG215 or NTAG216 chips are designed around chip specifications of approximately 10 years of data retention and up to 100,000 write cycles under specified operating conditions. The applicable product lifetime ends when either limitation is reached or when the product has otherwise reached the end of its reasonable commercial life.

The 10-year data-retention figure does not mean every physical card, stand, keychain, adhesive or printed surface is guaranteed to remain cosmetically unchanged for 10 years.

Additional Warranty Terms

This warranty applies only to the original purchaser of a genuine TAPro product and is not transferable. Proof of purchase and the original order number are required.

TAPro may request photographs, video, troubleshooting information or return of the affected product before approving a claim. TAPro reserves the right to test the product and determine whether the issue qualifies as a covered defect.

Approved claims are resolved through replacement of the affected product. Cash reimbursement is not provided under this warranty. If the original item has been discontinued, TAPro may replace it with a comparable current product of equal or similar value.

This warranty provides benefits in addition to any non-waivable rights available under applicable consumer law. Marketplace purchases may also remain subject to the applicable Amazon, Etsy or other marketplace policies.

Simple Claim Process

How to Submit a TAPro Warranty Claim

Locate your order number.Use the original TAPro, Amazon or Etsy purchase record.
Take a clear photo or short video.Show the product and the problem you are experiencing.
Describe the troubleshooting completed.Include the phone model and NFC application used.
Email TAPro Support.Send the information to support@taprocard.com.
Wait for claim review.Our support team will review the information and provide the next step.

Start a Warranty Claim

Frequently Asked Questions

TAPro Support and Warranty Questions

Should I contact TAPro before opening the package?

Yes, if you have questions about compatibility, programming, activation or whether the product is suitable for your intended use. Contacting us first can prevent unnecessary setup mistakes.

Can I return an NFC product after programming or activation?

A programmed, activated, used or altered NFC product may no longer qualify as new and may be ineligible for return. The final return decision is also subject to the policy of the marketplace through which you purchased it.

Do I need a subscription to use a TAPro NFC product?

Standard programmable TAPro NFC products do not require a monthly subscription simply to store and share a compatible URL. Certain third-party profile, website, booking or software services may charge their own fees.

Can I update the programmed link?

Most unlocked and rewritable TAPro NFC products can be programmed again with a new compatible URL. Permanently locked products cannot be rewritten.

What information should I include when contacting support?

Include your name, order number, marketplace, product type, phone model, NFC application and a clear description, photo or video of the problem.

Does the Lifetime Warranty cover accidental damage?

No. The warranty covers qualifying manufacturing defects and spontaneous technical failures. It does not cover accidental damage, misuse, normal wear, loss or unauthorized modifications.

Does the warranty apply to Amazon and Etsy purchases?

Yes, when the item is a genuine TAPro product purchased by the original buyer and valid proof of purchase is supplied. Marketplace policies may apply separately.

What happens if my original product is discontinued?

TAPro may replace an approved discontinued product with a current comparable item of equal or similar value.