Refund policy
Return & Refund Policy — TAPro®
We believe great support is part of a premium customer experience. If an issue comes up, our team will work with you to find the best possible resolution quickly and fairly.
Order With Confidence
At TAPro®, we stand behind every product we create.
Our goal is to make sure customers feel confident ordering and fully supported after their purchase.
If something about your order isn’t right, our team is here to help resolve it quickly and fairly.
U.S. Orders — 90-Day Returns
Customers located in the United States receive a 90-day return window from the delivery date.
This extended return period gives you plenty of time to review your purchase and make sure everything meets expectations.
Most customers never need to use this policy — but it’s there for peace of mind.
International Orders — 30-Day Returns
For orders shipped outside the United States, the return window is 30 days from the delivery date.
International shipping involves multiple carrier networks, customs processing, and significantly higher transportation costs and administrative time to make this happen.
Because of these additional logistical factors, the international return period is shorter than domestic returns.
If you have any questions about international orders, our team is happy to help. Email or live chat with our support team (bottom left corner)
How to Start a Return
To begin a return request, please contact us first so we can review your request and provide the correct instructions.
Email: info@taprocard.com
Please include:
• your order number
• a short description of the issue
• any helpful details regarding the product
Our team will review your request and guide you through the next step if a return or replacement is appropriate.
This process helps ensure the fastest and most accurate solution.
Exchanges & Replacement Items
If a replacement item is needed, our support team will help arrange the best option.
Replacement shipments typically follow standard shipping timelines unless expedited shipping is requested.
Refund Processing
Once a returned item arrives and is inspected:
• Once the returned item is received and inspected, eligible refunds are processed within 5 business days.
• most banks post funds within 3–10 business days
Refunds are issued to the original payment method used during checkout.
Product Condition
Returned items should be in unused resalable condition unless defective and include all original components.
If a product arrives damaged or defective, please contact us so we can resolve the issue as quickly as possible.
International Duties & Taxes
For international shipments, customs duties, VAT, and import taxes may be charged by the destination country.
These fees are determined by local authorities and are not controlled or collected by TAPro. Once shipped, international deliveries may be subject to customs delays or carrier handling outside our control. Optional shipping protection may be available during checkout for additional peace of mind.
Additional Return Guidelines
To help ensure a smooth return process, a few standard guidelines apply.
Free shipping promotions apply only to the original shipment of the order.
Unless a product arrives damaged or defective, all shipping costs may be the responsibility of the customer.
If a replacement shipment is requested after a return, the replacement order may be shipped using standard shipping rates and delivery timelines.
Delivery Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
Including details such as apartment numbers, suite numbers, floor, level, plat or building identifiers helps carriers successfully deliver the order.
If a shipment cannot be delivered due to incorrect address information, inaccessible delivery locations, or repeated failed delivery attempts, the package may be returned by the shipping carrier.
Return Shipping & Carrier Costs
If an order is returned due to incorrect address information or failed delivery attempts, original shipping and carrier return costs may be deducted from the refund when applicable.
For international orders, return shipping costs and international transportation expenses are the responsibility of the customer due to the complexity and cost of cross-border shipping.
Fair Use Policy
TAPro offers a generous return policy so customers can order with confidence.
To maintain a fair experience for all customers, returns are reviewed individually in accordance with this policy and applicable shipping circumstances.
Need Help?
Most issues can be resolved quickly by contacting our team.
Email: info@taprocard.com
TAPro is a U.S.-based company, and every order is handled by real people who care about getting things right.