Hi Danielle,
Thank you for your feedback. Normally, we acknowledge criticism, fix what we can, and move forward. This review is different because parts of it simply don't match our documented interaction.
You contacted TAPro at 12:47 PM. Our Live Support responded in 3 seconds — genuinely instant support. We listened to your concerns, sent additional videos and URLs, personally checked your Google Business Profile, identified the setup issue, helped troubleshoot NFC on your phone, and offered additional assistance.
At 12:55 PM, just eight minutes later, you replied:
“yay!! I got it.”
From first contact to successful activation in eight minutes is a level of support we're proud of.
Your later difficulty involved using NFC on specific phones. We're happy to help with that too, but locating, enabling, or using NFC on an individual device is different from a defective TAPro keychain. We went beyond supporting our product and helped troubleshoot the phone as well.
We were also surprised by the statement that there were “absolutely no instructions.” TAPro fulfills approximately 600 keychains per month using a documented multi-step packing and quality-control process that includes product-specific instructions and final verification. Our packing station is HD video recorded specifically so questions about what was included can be verified.
We understand that packaging inserts can occasionally be overlooked or discarded. It happens. That's exactly why we've continued making our instructions more visible and why we also provide videos, online resources, and instant Live Support.
After 26 years in business, we've learned to own our mistakes when they're ours. If we get something wrong, we fix it. But we also believe it's appropriate to correct the record when a public review doesn't accurately reflect the documented experience.
Danielle, as a fellow business owner, we're sure you would expect the same fairness from customers reviewing your business.
Having difficulty with a product is legitimate feedback. Receiving immediate assistance, successfully resolving the initial setup in eight minutes, and then describing the experience without that context presents a very different picture.
And difficulty operating NFC on a particular phone should not become a judgment of the TAPro product or the support team that went above and beyond trying to help.
If there is an actual defect with any of your keychains, our offer remains open. We will investigate it and make it right.
TAPro Support