Every TAPro QR code is tested multiple times before it ships, so it's extremely unlikely the code itself is the issue. Almost always, activation trouble comes from something on the scanning side instead.

Common causes

• Poor internet connection
• Temporary browser issue
• Camera focusing on the wrong spot
• Device software needs an update
• A brief Google or internet outage
• Scanning from too far away, or a dirty camera lens

Try this

• Try another internet connection
• Close and reopen your camera app
• Increase screen brightness if scanning from another display
• Try another smartphone
• Wait a few minutes in case of a temporary outage

Every NFC product is tested before it leaves TAPro, and true chip failures are extremely rare. Most tap issues come down to the phone, not the product.

Common causes

• Phone case is too thick
• NFC is turned off
• Phone is held against the wrong area
• Older phone model or outdated software
• A damaged NFC antenna inside the customer's phone

Different phone brands place their NFC antenna in different spots — moving the phone just an inch or two often does the trick.

Try this

• Remove the phone case
• Unlock the phone first
• Enable NFC in phone settings
• Move the phone slowly around the upper and middle back
• Test with another phone

NFC antennas sit in different spots depending on the phone's manufacturer:

• iPhone — upper back, near the camera
• Samsung — usually center or upper back
• Google Pixel — upper middle
• Motorola — center
• Other Android phones — position can vary

Slowly move the phone around the back of the product until it's detected. Very old phones may not support NFC at all.

Most customers are fully activated in under a minute — scan, name the product, choose your business, and sign in with Google. There's nothing to install and no account to create from scratch.

Yes. Each product has its own QR code and its own quick activation, but you can move straight from one to the next — there's an "activate another product" option right after each one finishes.

Google doesn't publish every review immediately — reviews can be delayed while Google automatically checks for spam and authenticity. This is Google's filtering system at work, not a TAPro issue.

For the best results

• Review from the customer's own Google account, never the business account
• Write an honest review in your own words, not copied text
• Avoid leaving multiple reviews from the same device or network

Seeing your business inside your own Google account doesn't always mean it's fully published to the public yet.

Check that your listing is

• Verified
• Publicly searchable
• Visible on Google Maps
• Not suspended or under review

Search using your exact business name and avoid abbreviations. If that doesn't turn it up, try adding your city to the search.

Google sometimes requires extra verification before a business appears publicly. If your listing was recently created or edited, give it 24–48 hours before trying again.

Yes. While most customers connect to Google, your dashboard lets you change the destination link at any time — the physical product never needs to be reprinted or replaced.

Absolutely. Return to your dashboard anytime to add review cards, stands, keychains, or stickers, rename products, deactivate them, or delete them. Everything is managed from one dashboard, with no monthly fees.

Open the product from your dashboard, tap its name, and save the new one. The change applies immediately — no need to rescan or reprint anything.

Yes. You can share dashboard access with staff or managers so more than one person can add, rename, or monitor products — useful for multi-location or multi-employee setups.

Since sign-in goes through your Google account, recovering access follows Google's normal account recovery — there's no separate TAPro password to lose track of.

Yes. Each product can be linked to its own business listing, so a multi-location operator can run every site from a single TAPro dashboard.

Yes — free shipping on every order within the USA, and free worldwide shipping on orders of $139 or more.

Orders placed before 2PM EST ship same business day, with tracking emailed immediately. Most US orders arrive within 3–5 business days.

Yes, TAPro ships to businesses in over a dozen countries. International orders under the free-shipping threshold have rates calculated at checkout.

A tracking link is emailed as soon as your order ships. If you can't find it, check spam or reach out to support and we'll resend it.

Every TAPro chip is guaranteed for 100,000 scans — far beyond what a typical business location needs in its lifetime.

It's a shielding layer built into every product that keeps the NFC signal reliable even when mounted on or near metal surfaces, which normally interfere with NFC.

Yes. TAPro's acrylic and hardened products are built to hold up to everyday outdoor business use, including weather exposure.

If a product is genuinely defective, our support team will make it right. Reach out with your order details and a quick description of the issue.

No. TAPro is a one-time purchase — unlimited taps, scans, and reviews, with no contracts or subscriptions, ever.

No. There's nothing recurring to cancel. You pay once for the hardware and use it for as long as you like.

Reach out to our support team with your order number and what's going on — we'll take care of you on a case-by-case basis.

Virtually every modern smartphone works. iPhone XS and newer activate automatically with a tap, and Android phones running Android 5.0 or newer with NFC enabled work the same way.

No. Activation and everyday use both happen entirely in your phone's browser — no app required for you or your customers.

Every TAPro product includes a printed QR code as a backup, so customers without NFC (or with it turned off) can still scan their way to the same page.

Most phones from the last several years support NFC tapping. Very old devices without NFC hardware can still use the QR code backup included on every product.

Our team is here to help. Including a screenshot or short video with your message often gets things resolved faster.