Returns & Refunds
Returns, Refunds & Warranty — TAPro®
Clear. Structured. Built for real businesses.
TAPro® (Merchant of Record) designs and manufactures NFC-enabled Google review hardware used by businesses worldwide. Every order is backed by a structured return policy and a lifetime product warranty to ensure consistent performance and reliability.
Return Windows by Region
| Region | Return Window | Condition |
|---|---|---|
| United States | 90 Days from Delivery | Unused, original condition |
| International | 15 Days from Delivery | Unused, original condition |
| Warranty Claims | Lifetime | Manufacturing defects only |
90-Day Returns — United States
Returns are accepted within 90 days of delivery.
- Item must be unused and unprogrammed
- No scratches, wear, or physical damage
- All original packaging, inserts, and components included
- Product must be in resellable condition
Returns not meeting these conditions may be declined.
International Returns — 15 Days
International returns must be requested within 15 days of delivery due to shipping timelines, customs handling, and international logistics constraints.
All return conditions apply.
How to Start a Return (RMA)
- Email info@taprocard.com with your order number
- Receive RMA (Return Merchandise Authorization)
- Ship item using a trackable carrier
- Inspection completed within 24 hours of arrival
- Refund issued within 5 business days
Lifetime Product Warranty
- NFC chip failure
- Manufacturing defects
- Production errors
Approved warranty claims receive replacement products.
Non-Returnable Items
- Custom or branded products
- Orders of 20+ units
- Corporate or bulk pricing orders
- Discounted or promotional purchases
- Used, programmed, or damaged products
Return Shipping Responsibility
Customers are responsible for return shipping costs unless otherwise approved.
All returns must include tracking. TAPro is not responsible for lost or delayed return shipments.
Restocking & Processing
TAPro does not charge standard restocking fees. However, returns that do not meet required conditions may be partially refunded or declined.
Policy Enforcement
This policy is enforced in accordance with standard eCommerce and consumer protection practices. By placing an order, customers agree to these terms.
Returns FAQ
How long do I have to return?
90 days (U.S.) and 15 days (international).
Can I use the product and return it?
No. Items must be unused and in original condition.
Do I pay return shipping?
Yes, unless otherwise approved.
What if my product doesn’t work?
Covered under lifetime warranty.
Do I need approval?
Yes. All returns must be authorized first.